The process
How it works
A laboratory blood test without the clinic. The kit comes by post, you take the sample at home, send the card to the laboratory and read your report online.
01
What you get
Everything for the sample is in the box.
- 1 alcohol wipe
- 2 lancets
- 1 band-aid
- 1 gauze pad
- 1 blood sample collection card
- 1 card's sleeve
- 1 foil bag
- instruction manual
- envelope for shipping the samples
02
Before you start
Preparation differs from test to test. The instructions for use in your kit are the ones that apply to your test — read them before you open anything.
03
Taking the sample
Each kit's instructions describe the exact procedure for that test. In outline, from order to report:
-
01
Order your kit
Choose a test and check out. We post the kit to you.
-
02
Collect a few drops
A pain-free finger-prick at home, following the instructions in your kit.
-
03
Post it to the lab
Seal the sample in the foil bag and send it back in the envelope from the kit.
-
04
Read your results
Your report goes live online. Open it with the code printed on your kit.
04
Sending it back
The envelope for sending your sample back is in the box. Follow the drying and packing steps in your kit's instructions before you seal it.
- 01
Logged in
Your envelope is opened, the card scanned and matched to its kit code.
- 02
Eluted
Dried blood spots are punched and dissolved into a measurable sample.
- 03
Run with controls
Every batch runs against calibrators and quality controls before results count.
- 04
Reported
The results are published online and opened with the code printed on your kit.
06
Your results
Your report is published online and opened with the code printed on your kit. Results are usually ready in ≈14 days, counted from the day the laboratory receives your sample.
My results07
If something goes wrong
If your kit arrives damaged, you could not collect the sample, or your report has not appeared, contact us and we will look into it.
Questions
Common questions
What if my sample can't be analysed?+
The laboratory checks every sample before analysis. If yours cannot be analysed, we contact you by email to agree the next step.
How is the kit delivered and how do I return the sample?+
The kit comes by post. Shipping across the EU is free. The envelope for sending your sample back to the laboratory is in the box: seal the dried sample card in the foil bag, put it in the envelope and post it the same or the next day, as described in the instructions.
Can I return the kit?+
Unopened kits can be returned within 14 days of delivery. Because the kit is a single-use medical device, we cannot accept opened kits. Return shipping is paid by the customer.
How accurate is a finger-prick sample?+
The kit is a CE-marked in vitro diagnostic device for self-sampling of capillary blood. What matters most is collecting the sample as the instructions describe: a full drop in each circle, dried for the time stated, posted promptly.
Can I take the test while on medication or during pregnancy?+
Most tests can be taken while on medication, but some medicines change the result. The instructions in your kit say what to avoid before sampling. If you are pregnant, breastfeeding or under 18, please check with your doctor first.
Who sees my results?+
Only you and the laboratory that analyses your sample. Results are published online and opened with the code printed on your kit. Personal data is processed under GDPR.